The American Customer Satisfaction Index reported on the customer service departments for the year 2018 to 2019 that, as an industry, they scored a 64 out of 100. It is a common tactic for an Internet Provider to hide outrageous, ridiculous extra fees in their contracts that you may miss if you aren't reading carefully.Īnother thing that bears mentioning is that customer service is universally awful across all Internet Service Providers. You should generally read every paper you sign very carefully, but in this case, it is especially important to understand exactly what you can be charged for. If you do have to go with a contract to get your internet provider then it is a good idea to read the contract carefully. Avoiding contracts is a good idea in most providers cases but it isn’t always possible. The second thing to look for is whether a contract will be required to use their services.
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